Privacy Policy (GDPR)

1. Controller

The controller responsible for data processing on this website is:

• pathways digital SL
• C/ Gremi de Sabaters 21
• 07009 Palma de Mallorca, Spain
• Email: hola@pathways-digital.com
• Website: https://pathways-digital.com

2. Scope

This privacy policy explains how we collect, use, store, and protect personal data when you visit our website, use our contact form, subscribe to communications, or interact with our services.

We process personal data in accordance with the General Data Protection Regulation (GDPR), the Spanish Organic Law on Data Protection (LOPDGDD), and applicable EU law.

3. Data we collect

Depending on how you interact with us, we may process:

• Contact details (name, email address, company, phone number if provided)
• Message content submitted via our contact form
• Technical data (IP address, browser type, device information, pages visited)
• Cookie and consent preferences
• Analytics data when you opt in to non-essential cookies

4. Purposes and legal bases

We process personal data for the following purposes:

• Responding to inquiries and providing our services (Art. 6(1)(b) GDPR – contract/pre-contractual steps)
• Operating and securing our website (Art. 6(1)(f) GDPR – legitimate interest)
• Marketing communication where you have given consent (Art. 6(1)(a) GDPR)
• Analytics to improve our website, only with your consent (Art. 6(1)(a) GDPR)
• Compliance with legal obligations (Art. 6(1)(c) GDPR)

5. Contact form

When you submit our contact form, your data is transmitted to process your request. Submission requires your explicit consent to this privacy policy. We use Web3Forms as a form delivery provider; data is processed to deliver your message to us.

We retain contact form submissions for as long as necessary to handle your inquiry and for up to 24 months thereafter, unless a longer retention period is required by law or ongoing business relationship.

6. Cookies

We use essential cookies required for site functionality and consent storage. Non-essential analytics and marketing cookies are only set after you provide consent via our cookie banner. You can change your preferences at any time using the cookie settings link in the footer.

7. Recipients and transfers

We may share data with trusted processors who assist us in hosting, analytics, email delivery, CRM, and form processing. Where data is transferred outside the EU/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses.

8. Retention

We retain personal data only as long as necessary for the purposes described above, unless statutory retention obligations apply.

9. Your rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data (“right to be forgotten”) where applicable
• Restrict processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time without affecting prior lawful processing
• Lodge a complaint with a supervisory authority

10. Contact

For privacy-related requests, contact us at hola@pathways-digital.com. We respond within the timeframes required by applicable law.